IT operations that do not depend on one person
Services / IT outsourcing for business
ServiceIT outsourcing for business
An external IT team for operations, helpdesk and development: the competencies you need without hiring a full in-house department.
When it matters
- Hiring an in-house team takes months and costs more than the workload justifies.
- Knowledge lives with one administrator who is about to leave.
- Requests are handled ad hoc with no priorities or SLAs.
- The business needs a stable IT function, not another freelancer.
What you get
- IT function design: roles, processes, priorities
- Helpdesk and request handling
- Infrastructure and service administration
- Planned development and improvements
- Documentation and knowledge transfer
- Regular reporting to management
What changes after the project
Predictable response and cost
Room to grow without a hiring race
Already running in production
Support & SLA · Website and application−62% · Repeat incidents
SLA support for a digital product
A support loop with ownership, incident analysis and releases, which cut recurring failures instead of patching symptoms.
Accounting services · Bitrix24 Box40%+ · Less manual workNovaBuh.by
Bitrix24 for an accounting firm: client requests, documents and recurring tasks automated inside one portal.
Questions about this service
Can we hire in-house later?
Yes. We document processes and systems so that an in-house team can take over without losing context.
What is included in the monthly fee?
Support hours, administration, planned improvements and reporting. The split between support and development is agreed in advance.
Do you replace our current IT person?
Not necessarily. Often we complement the existing specialist and cover the areas where expertise is missing.
Custom web applications & B2B portals
Client cabinets, portals, internal services and mobile products built around the way your business actually operates.
CRM & sales automation
A CRM loop that sales teams really use: process audit, implementation, integrations and a clear next step instead of tool chaos.
Bitrix24 implementation (Cloud & Box)
Bitrix24 setup end to end: CRM, automation, integrations and a working portal tuned to your process.
Discuss your case
Describe the process that needs a system — we will reply with the scope, the risks and a realistic first step.