Services / Bitrix24 support & development

Service

Bitrix24 support & development

Support and development of a running Bitrix24 portal: CRM changes, robots, integrations, permissions and the backlog that keeps piling up.

When it matters

  • Changes are made in a hurry and break neighbouring scenarios.
  • Nobody remembers how a specific robot or integration works.
  • Requests pile up because the internal admin has no time.
  • After an update something silently stops working.

What you get

  • Portal audit: settings, automations, integrations, rights
  • Support queue with priorities and response times
  • Planned development of the backlog
  • Safe changes: staging checks where possible
  • Monitoring of key integrations and processes
  • Regular report on what was done and what is next
Result

What changes after the project

A portal that stays predictable instead of degrading

A clear answer to “who fixes this and when”

Development driven by the backlog, not by incidents only

Case studies

Already running in production

FAQ

Questions about this service

What response time can we expect?

Response times are fixed in the SLA and depend on the criticality of the process: critical incidents go first, planned tasks go through the backlog.

Can you support a portal built by another integrator?

Yes. We start with an audit to understand the current logic, then take over support and document what exists.

Do you work with the boxed version?

Yes, including updates, custom components and server-side configuration.

Other services

Discuss your case

Describe the process that needs a system — we will reply with the scope, the risks and a realistic first step.