Predictable response instead of “we will look into it”
Services / Website & application support
ServiceWebsite & application support
SLA support for sites, cabinets and applications: incidents, releases and steady development, so the product does not depend on one person's availability.
When it matters
- Fixes happen from one urgent request to the next.
- No one knows how long a critical incident will take to resolve.
- The backlog grows faster than the team ships.
- Every release needs a manual checklist and a nervous call.
What you get
- Support contract with response and resolution targets
- Incident handling with root-cause analysis
- Planned releases and a managed backlog
- Monitoring of availability and key scenarios
- Regular reporting on work and product state
- Documentation of the current system
What changes after the project
Fewer repeat incidents
Development continues without chaos
Already running in production
Support & SLA · Website and application−62% · Repeat incidents
SLA support for a digital product
A support loop with ownership, incident analysis and releases, which cut recurring failures instead of patching symptoms.
Transport services · Bitrix24 Cloud+27% · Conversion growthTaxocard.by
Sales automation on Bitrix24: pipeline, deal cards and reporting that match how the sales team works.
Questions about this service
How are support hours counted?
By an agreed monthly pool with priorities, plus a separate rate for urgent out-of-scope work. The split is fixed in the contract.
Can we start with a small package?
Yes. Many clients start with a minimal package focused on incidents, then extend it when the product needs development.
Do you take over undocumented projects?
Yes, with a short audit first so that support does not start with blind fixes.
Custom web applications & B2B portals
Client cabinets, portals, internal services and mobile products built around the way your business actually operates.
CRM & sales automation
A CRM loop that sales teams really use: process audit, implementation, integrations and a clear next step instead of tool chaos.
Bitrix24 implementation (Cloud & Box)
Bitrix24 setup end to end: CRM, automation, integrations and a working portal tuned to your process.
Discuss your case
Describe the process that needs a system — we will reply with the scope, the risks and a realistic first step.