One owner for the whole technical chain
Services / Web/mobile support, IT outsourcing & servers
ServiceWeb/mobile support, IT outsourcing & servers
One team for digital products, servers and internal IT: support of sites and applications, infrastructure and day-to-day operations under a single SLA.
When it matters
- Product support, servers and internal IT are handled by different contractors.
- Nobody is responsible for the whole chain when something breaks.
- Internal requests wait for weeks.
- IT costs are scattered across several invoices and unclear scopes.
What you get
- Single support contour for product and infrastructure
- Server and service administration
- Internal helpdesk with priorities
- Regular releases and maintenance windows
- Reporting across all supported systems
- One contract and one responsible team
What changes after the project
Predictable response times for internal and external requests
Lower coordination overhead
Already running in production
Support & SLA · Website and application−62% · Repeat incidents
SLA support for a digital product
A support loop with ownership, incident analysis and releases, which cut recurring failures instead of patching symptoms.
International logistics · Bitrix24 Box20+ · Robots & automationsVK-Trans
A corporate portal and service CRM on Bitrix24: requests, approvals and 20+ automations replacing manual steps.
Questions about this service
Can you combine product support and internal IT?
Yes — that is the point of this service. One team handles the product, servers and internal requests, so responsibility is not split between vendors.
How is the scope defined?
By an inventory of systems and request types, then a monthly plan with priorities and response targets.
Do you work with our existing providers?
Yes, if something is better kept outside — for example hosting or a specialized service — we integrate it into the support process.
Custom web applications & B2B portals
Client cabinets, portals, internal services and mobile products built around the way your business actually operates.
CRM & sales automation
A CRM loop that sales teams really use: process audit, implementation, integrations and a clear next step instead of tool chaos.
Bitrix24 implementation (Cloud & Box)
Bitrix24 setup end to end: CRM, automation, integrations and a working portal tuned to your process.
Discuss your case
Describe the process that needs a system — we will reply with the scope, the risks and a realistic first step.