Up to 65% of bookings moved to the online channel, easing the call center
Case studies / Clinic management system
MedTech · Medical information systemClinic management system
A clinic network booked patients by phone, kept records in separate systems across branches and ran laboratory results through manual handoffs. The call center was overloaded and patient history was fragmented.
65%
Bookings online
Lower call-center load
152-FZ
Security contour
Encryption and regulated data handling
24/7
Booking access
Without waiting for an operator
Scope of work in this project
- Designed one digital contour for schedules, bookings and patient records
- Implemented online booking with slot synchronization across branches and doctors
- Integrated laboratory services and internal result-handling scenarios
- Built a protected contour for storing and accessing medical data
What changed for the business
Patient data and interaction history are collected in one system instead of scattered storage
The clinic got a digital base for scaling branch operations and further automation
Custom web applications & B2B portals
Client cabinets, portals, internal services and mobile products built around the way your business actually operates.
UX/UI design & design systems
Interfaces for complex systems: scenarios for real roles, design systems and handoff that development can follow.
Application & API security
Vulnerability review of roles, API and business logic with a practical remediation plan, not just a findings list.
A similar process in your company?
We can walk through this project in detail: what the system replaced, how it was built and what it takes to launch something comparable.