Case studies / Pricing.su / MarketParser

SaaS platform · Bitrix24 Box

Pricing.su / MarketParser

A SaaS product with 2000+ stores in its data ran sales and support across Intercom and a set of disconnected tools. Renewals were easy to lose, and documents differed by country, entity and plan.

7

Sales pipelines

Sales, support and win-back

2000+

Stores in the data

Scale of the client product

7/3/1

Renewal reminders

Automatic subscription scenario

What we did

Scope of work in this project

  • Moved communications and sales into one CRM contour
  • Automated invoices, receivables control, incoming request routing and manager assignment
  • Organized documents for different entities, countries and plans
  • Configured 7 sales pipelines with robots and business processes, plus API integration with the product
Result

What changed for the business

Sales, subscriptions and support live in one space instead of separate services

Automatic renewals and notifications reduced lost clients at renewal

Management gets live analytics on sales and receivables

Services involved
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